Frequently Asked Questions

General

Where can I buy Eminence Organics products?

You can buy Eminence Organics skin care from authorized spa partners and verified retailers both online and in person. Many spas, specialty skin care boutiques and online shops offer the full range of products so you can find what you need easily.

Is Eminence Organics certified organic?

Eminence Organics products contain a high percentage of certified organic ingredients, typically between 70 and 95 percent, and the brand holds organic certifications from respected bodies that verify the sourcing and farming practices. This commitment means its formulations rely on organic and biodynamic plants and botanicals.

Is Eminence Organics skin care good?

Many people find Eminence Organics effective because it focuses on organic, natural, biodynamic and sustainable ingredients that offer skin benefits for a range of concerns including hydration, ageing, dullness and sensitivity. The brand has a long history and a strong reputation among both customers and professionals for producing quality skin care products.

Is Eminence Organics cruelty free?

Yes. Eminence Organics does not test finished products or ingredients on animals, and its cruelty free status is recognized by ethical certification sources. This means products and their components are developed and produced without animal testing at any point.

Are Eminence Organics products vegan?

Eminence Organics offers a range of vegan friendly products and avoids many harmful additives, but not all products may be completely vegan because some can include natural ingredients derived from plants that could vary by item. You can specifically seek out the vegan category to find products formulated without animal derived ingredients.

Is Eminence really organic?

Yes. The brand’s formulations use natural, organic, and biodynamic ingredients sourced from certified organic farms and follow strict organic and sustainable practices. The use of organic botanicals and plant based extracts is central to its philosophy.

Is Eminence skin care really organic?

Eminence Organics uses certified organic and biodynamic ingredients and many of its products contain significant percentages of organic content. These practices support the brand’s commitment to organic skin care and clean formulations for a range of skin concerns.

Can I use Eminence Organics products while breastfeeding?

If you are breastfeeding, it’s best to check with your healthcare provider before using specific skin care products, especially those with active botanical extracts or concentrated actives. Every person and situation is unique, and your health professional can offer personalised guidance.

Do Eminence Organics products contain peptides?

Yes. Many Eminence Organics formulations include peptides as part of their natural ingredient systems. Peptides are plant derived and help support the look of firmness, elasticity and overall skin health when used as part of a regular routine.

How long until Eminence Organics products expire?

Most Eminence Organics products have a shelf life of about 12 months once opened. Because they use natural and organic preservatives, it’s a good idea to check each product’s label and use it within the recommended timeframe for the best experience.

Which Eminence eye cream would you recommend for dark circles and puffiness?

If you are looking to help improve the look of dark circles and puffiness around the eyes, a good option is the Eminence Organics Marine Flower Peptide Eye Cream. It combines botanicals and active botanicals that hydrate and firm the delicate under-eye area so the look of tiredness appears reduced and the eye area seems smoother and more refreshed.

Can Eminence Organic eye cream be used with other skincare products in a daily routine?

Yes, you can use an Eminence Organics eye cream alongside your other daily skincare products. Apply it after cleansing and toning, and before your serums and moisturizers, so it locks in hydration and works with the rest of your routine without interfering with other steps.

Shipping and Delivery

Do you offer free shipping on Eminence Organics orders?

We offer free fast carbon neutral shipping across Canada on all Eminence Organics orders, so you can get your skin care delivered without extra cost.

How long does delivery usually take when you order Eminence Organics products?

Delivery time varies by location and shipping method, but free fast shipping is generally expedited so your Eminence Organics products arrive quickly and reliably.

Can I pick up my Eminence Organics order in person?

Yes, you can pick up your order at the listed store location where orders are typically ready within 24 hours depending on availability.

Do you ship Eminence Organics products outside Canada?

Shipping policies are focused on Canada, but you can reach out to customer service to discuss international shipping options for Eminence Organics products.

Is shipping carbon neutral for Eminence Organics products?

Yes, shipping is carbon neutral for all Eminence Organics orders in Canada, making your purchase more environmentally responsible.

Orders and Returns

What is your return policy for Eminence Organics products?

We accept returns and exchanges in line with our refund policy, so if you change your mind about your Eminence Organics products, you can follow the steps to return or exchange.

How can I contact you about an order issue?

You can contact us by phone or email to get help with your Eminence Organics order, including questions about delivery, returns, or product details.

Can I modify my Eminence Organics order after placing it?

If you need to adjust your order, it is best to contact us as soon as possible so we can help manage any changes before the order is processed.

Will I get a receipt or confirmation for my Eminence Organics order?

Yes, once you place an order for Eminence Organics products, you will receive an order confirmation and receipt via email so you can keep track of your purchase.

What happens if an Eminence Organics product is out of stock?

If a product is out of stock, our online system will usually indicate that status and you can contact customer service to find out when it will be available again.

Promotions and Discounts

Do you offer promotions on Eminence Organics products?

We offer a range of promotions including free samples, bundles up to 25 percent off, and special gifts with qualifying orders on Eminence Organics products.

Can I get a discount on my first Eminence Organics order?

Yes, new customers can receive ten dollars off their first Eminence Organics order when they sign up for our newsletter.

Are there free gift offers with Eminence Organics purchases?

Yes, when you spend a qualifying amount you can choose a free full size cleanser or other gift with your Eminence Organics order.

Do you offer sample products with Eminence Organics orders?

Customers can choose up to six free Eminence Organics sample products with an order, helping you try new items you might love.

Is there a loyalty or referral reward program for Eminence Organics?

Yes, you can refer a friend and earn a reward when they purchase two or more Eminence Organics products, which gives you savings on future purchases.

Product Understanding

What kinds of Eminence Organics products do you offer?

We offer a wide range of Eminence Organics skin care products including cleansers, toners, serums, moisturizers, masks and body care to support different skin concerns.

What is Eminence Organics Must Have Minis Starter Set?

This starter set includes travel size versions of best selling Eminence Organics cleanser, exfoliant, serum, moisturizer and eye serum to help you try a complete routine.

How are Eminence Organics bundles different from individual products?

Bundles are curated sets of complementary Eminence Organics products that offer savings and a complete routine for specific skin goals like hydration or anti aging.

Do you offer Eminence Organics products for specific skin types?

Yes, you can find Eminence Organics products formulated for a range of skin types, from dry or sensitive to oily or combination skin.

What makes Eminence Organics products unique?

Eminence Organics products are formulated with natural and organic ingredients rooted in biodynamic farming practices to support healthy looking skin.

Usage and Application

How should I start using a new Eminence Organics product?

Begin with a gentle cleanser, follow with a toner or essence, then apply serums, moisturizers and targeted treatments to get the best routine from your Eminence Organics products.

How can I layer my Eminence Organics products?

Apply lighter weight Eminence Organics products like toners and essences first, then serums and oils, and finish with moisturizers or SPF for an effective regimen.

How often should I use a masque from Eminence Organics?

Use a masque one to a few times a week depending on the product and your skin concerns to help boost clarity hydration or exfoliation.

Can I combine different Eminence Organics lines in my routine?

Many people mix and match Eminence Organics products from different collections to address multiple concerns like hydration and anti aging in one routine.

How do I incorporate SPF products into my Eminence Organics routine?

SPF products should be applied in the final step of your morning routine after moisturizers to help protect skin from daily sun exposure.

Results and Expectations

What results should I expect from regular use of Eminence Organics?

With consistent use customers often notice smoother skin texture, improved hydration, balanced tone and a more radiant complexion over time.

How soon can I see improvements in my skin?

Many people see visible changes within a few weeks of regular use, though results vary based on the products chosen and individual skin type.

Will Eminence Organics products help with dryness?

Yes, many products feature hydrating botanicals and natural oils that help replenish moisture and comfort dry to very dry skin.

Can these products help with visible signs of ageing?

Products formulated with peptides, antioxidants and botanical extracts may help improve the look of firmness and elasticity for a more youthful appearance.

What should I do if I do not see results?

If you do not see expected results, consider adjusting your routine or speaking with a skincare professional to find the best Eminence Organics products for your concerns.