Shipping policy
By placing an order on our website, you agree to this Shipping Policy in its entirety. Please read carefully before completing your purchase.
We pride ourselves on fast and reliable shipping and we are doing everything we can to ensure your order arrives as quickly as possible.
ORDER PROCESSING
Please allow 1-5 business days to process and fulfill your order. Processing time can sometimes be longer as a result of heavy volume. Orders are processed during regular business hours, Monday to Friday between 9am and 5pm EST.
SHIPPING
We offer free Expedited shipping on product orders within Canada. All product orders are shipped from Ottawa, Ontario.
| Service | Cost | Carrier | Estimated Delivery Time |
| Expedited | Free | Canada Post | 2-7 days |
| Express | $8 | Canada Post |
1-3 days |
When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment. Tracking details may take up to 24 hours to display updates.
PLEASE NOTE:
- Processing and delivery estimates are not guaranteed.
- Processing times may increase if inventory is temporarily unavailable.
- Product samples are subject to availability, our team will do their best to include all requested samples. Maximum 6 free samples per order and no duplicates.
- Please double check your shipping address before confirming your purchase. A flat fee of $20 will be charged for any parcel returned as a result of a wrong address, if the parcel was unclaimed or undeliverable. We are not responsible for parcels sent to an incorrect address.
- We cannot be held responsible for any stolen packages.
Delivery
Couriers are solely responsible for determining the delivery location of your package based on accessibility, safety, and other factors. This may include leaving the parcel at your front door, mailbox, garage, or redirecting it to a nearby depot for pick up if deemed necessary.
Please note: We do not have control over the delivery location chosen by the courier. Once your order has been delivered as indicated by the tracking information provided, the responsibility for the package transfers to you. Our team may request that the courier redirect a parcel for pickup if hand delivery cannot be guaranteed.
Unfortunately, we cannot be held liable for stolen packages once they are marked as delivered. To help safeguard your delivery, we recommend selecting a secure shipping address and monitoring your tracking information closely.
Express Shipping
The express shipping order option ensures your order is moved to the front of the line for packing and will be shipped the next business day or as quickly as possible. This add-on is ideal if you need your order promptly. Select priority shipping at checkout to receive faster handling and shipping of your order.
Shipping Protection
Our optional shipping protection provides peace of mind by covering your order against damage, loss, or temperature-related issues while the parcel is in transit. If your parcel is affected by any of these events during shipping, we will send a replacement immediately.
Coverage ends once the parcel is marked as “Delivered” by the shipping courier. Any issues that happen after delivery are not covered under this protection.
To activate this coverage, simply select the shipping protection option at checkout.
Please note: In the event of a lost parcel during transit, we do require you to confirm with the courier that the item was not delivered before a replacement can be issued. This helps us verify the claim and ensure a prompt resolution.
Lost or Misplaced Parcels
We pride ourselves on fast, reliable shipping and do our best to support customers even when shipping protection is declined.
If your parcel is marked as delivered but has not been received, we will initiate an enquiry with the courier. The recipient must confirm with the courier that the item was not delivered to help support the investigation.
If the courier confirms that the parcel was lost or misdelivered, a replacement will be shipped immediately.
Please note:
- We do not offer refunds for lost parcels.
- Replacements or store credit are the only options available in these instances.
Shipping Delays
In the event of short or lengthy shipping delays, including those caused by circumstances beyond our control such as adverse weather, flooding, fires, postal strikes etc., please note that we are unable to offer refunds for delayed orders. While we understand how frustrating this can be, once your package has been shipped, it is in the hands of the carrier.
Free Sample Only Orders
Orders containing only free samples are shipped via regular mail by Canada Post and have a nominal handling fee. Delivery typically takes 7-14 days, depending on your location and postal service efficiency.
Please note: Delays may occur if inventory is temporarily unavailable. In such cases, your order may be held until all requested samples are ready to ship, ensuring that you receive the full selection of samples in one package.
Because free sample orders are shipped without tracking, we recommend allowing extra time for delivery.